Delivery in London: Free delivery after £500
Delivery in England & Wales: Free delivery after £2500
Delivery in Wales & Scotland: Please contact us for delivery charges.
We DO NOT Deliver to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight or Highlands.
The customer will be notified 1 day before the day of shipment, and the products the customer has received are delivered to the address s/he wants between 10:00 am and 5:30 pm on the day of shipment. (The long duration of the previous shipments and the traffic situation may delay the delivery of the shipment to the customer.)
Our special delivery service covers the area from "125 Fore Street Edmonton London N18 2XF" centred address up to 50 miles away and the products the customer has purchased are delivered at the time the customer specifies.
A special delivery service fee of £ 100 is charged to the customers who wish to take advantage of the special delivery service.
Our special delivery service fee is £ 100, and if our delivery team cannot deliver the products within the specified time, this fee will be refunded to the customer.
The delivery time of the products the customer has received varies according to the region to be delivered; however, the average time is 2 weeks if the products are in the warehouse.
If products the customer purchased are not in the warehouse, the standard delivery times are between 8 and 15 weeks. (This period may be longer due to the Covid-19 pandemic, and this is not a valid reason for the cancellation of the sale.)
NOTE: Customers may need to wait an extra 4 weeks for orders to be delivered to Scotland
If the customer requests for a cancellation of the delivery or the customer cannot be reached after the shipment scheduled, the customer will be charged a £ 100 shipment cancellation fee due to the fact that the customer will cause at least 2 qualified masters to be vacant during working hours.
The room where the products will arrive must be evacuated by the customer before the day of delivery. Our delivery team does not have to evacuate your room for free. If the delivery team vacates the room, you will be charged an extra £ 20 - £ 100 according to the density of the items. In addition, the payment is needed to paid to the delivery team cash in hand after the assembly process.
(If the old furniture is damaged during transportation, the customer will be responsible for the damage.)
If customers do not want to pay a fee for transporting the products, customers can contact their municipalities or aid organizations to purchase their products.
Customers have the right to receive the products they ordered in full. In the event that the products which the customer has received are delivered to the customer incompletely or if the customer informs us about the deficiencies in the product within 24 hours from the delivery date, the deficient part will be replaced with a new one free of charge.
In case the replacement part of the product is in stocks, this process is carried out on the first day of shipment to the customer’s region. The spare part is ordered and the part is replaced within 12 weeks if the products that are not in stocks. (Due to the Covid-19 pandemic, this process can take longer and this is not a valid reason for the cancellation of the order.)
Before ordering a product, all measurements must have been received by the customer. If the product or products you have bought do not pass through doors and corridors or fit in your room, all responsibility belongs to the customer. (Our standard return policy applies to the returning products that do not fit in the customer room or pass through the doors.)
In case of missing products, the customer will not be charged for the product that is not delivered, but the payment of the damaged delivered products must be made until delivery at the latest.